
Frequently asked questions.
How to book?
The easiest way to book an appointment is online. To ensure your appointment is booked, please check that you receive a confirmation email.
How to get in contact?
If you are having trouble booking online, or if you do not see a time that works for you, you can always give me a call or text at +34 711 058 413, email me at RoxanneGabriellaMassage@gmail.com or reach out via social media. I try my best to accommodate all appointment requests whether in my treatment room or mobile services.
Filling out your Health Intake Form?
Once your appointment is booked, you will be emailed a health intake form. All of the intake forms are digital and must be filled out online prior to your appointment time. The form covers any recent injuries, surgeries, health conditions, areas of experienced pain/tension, medications you are currently taking, and includes a waiver to sign at the end. This information is confidential and will only be seen by your massage therapist to ensure there are no contraindications for your massage treatment.
What to expect from your massage?
Every massage session is customized to meet your unique goals, needs, and preferences. I recommend dressing in comfortable clothing to your appointment, hydrating before and after your massage, and always communicating with your massage therapist to ensure the best experience. Staying hydrated, resting, and engaging in nourishing activities for the rest of your day is encouraged for optimal massage benefits.
What is your Cancellation/No-show policy?
If you cancel or reschedule within less than 24 hours of your appointment, a fee of 50% of the scheduled service cost will apply. This policy helps us manage our appointments and offer available slots to other clients who may need them. If you need to cancel or reschedule due to unforeseen circumstances, please contact us as soon as possible, and we will do our best to accommodate you. If the 24-hour notice is not provided, the fee will be charged to your card on file.
Late arrival policy?
We ask all clients to arrive about 5 minutes before their massage appointment. As each session is carefully scheduled, late arrivals may have their appointment shortened, as we’re unable to extend the session time.
What forms of payment are accepted?
Cash, debit/credit card, bank transfers